POLESTAR HOSPITALITY CONSULTING LTD

YOUR SUCCESS

 

Our consulting services focus on our clients' most critical issues and opportunities.

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We bring deep, functional expertise, but are known for our fun approach to work. We love what we do and we love bringing our success to our clients. 

 

Services provided by Polestar Hospitality Consulting Limited are as below:

 

• Marketing

• Analysing distribution channels

• Determining new opportunities to market client services

• Building a customised marketing strategy and campaign

• Competitor analysis

• Market positioning exercises

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• Sales

• Negotiating deals on behalf of client

• Arrange and conduct special events for client users

• Off-site presentations for clients

• Analysis of monthly sales report and figures

• Setting sales targets and developing sales strategies

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• Account Analysis

• Identifying and targeting top accounts

• Introducing tracking procedures and sales pipeline

• Handling and managing client accounts

• Maximising opportunities with loyal accounts

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• Operations analysis and development

• Assessing service quality and efficiencies to develop improvement plans

• Developing and writing standard operating procedures

• Mystery shopper

• Analysis of customer feedback to client services

• Advice on areas for improvement

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• Staff training and development

• Implement HR policies and procedures

• Assisting in recruitment and staff training

• Building a higher-skilled workforce

• Strengthen synergies between departments and/or between corporate offices and local outlets

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• Business Opportunities

• Market analysis of new profitable ventures

• SWOT analysis

• Managing new business projects

• Return On Investment analysis

• Business driver analysis

• Concept mapping

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• Interim Management

• Short term handling of responsibilities and achieving objectives

• Cost-effective solution to solve problems or deliver quick results

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• Branding

• Develop brand values

• Identify brand personality

• Prepare brand guidelines

• Monitor trends

• Generating brand action plan for new and existing products/services

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• Social Media Management

• Building market presence

• Communicating with end users

• Creating a social media action plan

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• Feasibility studies

• Environmental analysis

• Market demand studies

• Site analysis

• Market trend analysis

• Investigation of business alternatives

• Risk analysis

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• Hotel and Event Booking Services

• Act as booking agents for companies requiring accommodation and event facilties

• Build a travel budget based on client requriements

• IATA approved- TIDS number- 96033490